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14 Days Return Policy 

Introduction

 

Welcome to IMOTO Home Ltd. We aim to provide high-quality products and value customer satisfaction. If you are not completely satisfied with your purchase, our 14-day return policy allows you to return the products.

Return Conditions

  • Time Frame: Returns are accepted within 14 days from the date of delivery.

  • Product Condition: Products must be returned in their original condition, unused, and with all original packaging and accessories.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

  • Exclusions: Certain items may be exempt from returns due to hygiene reasons or if they are custom-made. These will be clearly noted on the product page.

Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at imoto.smarthome@gmail.com. We will guide you through the process.

  • Return Shipping: Customers are responsible for return shipping costs, unless the product is faulty or not as described. In such cases, IMOTO Home Ltd will cover the return shipping costs.

  • Refund Processing: Refunds will be processed once we have received and inspected the returned item. Refunds will be issued to the original payment method. Please allow up to 14 days for the refund to be processed.

Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us immediately. We will arrange a return and cover all associated costs. A full refund or replacement will be offered.

Customer Service

 

Contact Our customer service team is available to assist you with any questions or concerns regarding your return. Contact us at imoto.smarthome@gmail.com.

Changes to the Return Policy

 

IMOTO Home Ltd reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review our policy periodically.

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